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FAQ

SPDRE stands for the “Sullivan PDR Estimator.”

SPDRE is a powerful online estimating application with which anybody can easily estimate the cost to repair automotive dents using Paintless Dent Repair (PDR) and Push to Paint (PTP). It can be used through a Web browser or through our mobile apps. For an overview of SPDRE, visit our SPDRE 101 section of this blog or watch an overview video on our Web site.

It’s really simple. You just log in and choose the type of estimate you want to create – choose “Hail” for a hail damage estimate or choose “PDR” to estimate dents of any size. Then answer a few questions about each panel to be estimated and SPDRE will calculate the pricing for you. Every estimate you create is saved in your online account, so you can access it, edit it, email it, print it, or delete it at any time you like.
SPDRE costs only $49.99/month if purchased on a monthly basis. You can get ONE month FREE (a $50 savings) by purchasing a 6-month subscription for $249.99, or, get THREE months free ($150 savings) by purchasing a 12-month subscription for $449.99. While all subscriptions options are priced to be affordable, the 12-month subscription is our best value.
Yes. You can create a .pdf invoice for an estimate and then choose to print or email it.
Yes! You can upload up to three photos for each estimate. The photos automatically save and print on the Estimate/Invoice.
Any device that can browse the Internet can access the Sullivan PDR Estimator. That means you can use SPDRE on any desktop or laptop computer, or any “tablet”, such as the iPad. For use on your mobile phone, we recommend downloading our mobile app. Our mobile app has all the power and capability of Web app, but is designed especially for use on a small screen.
Account use is controlled by number of devices rather than number of people. In other words, each account is linked to only one person (or organization) but may be accessed on up to three devices. For example, a single SPDRE account could be used on an office computer, a tablet, and a phone. Or, a single account could be used on three different tablets. How, when, and where you access your account is completely up to you.

If you would like to use SPDRE on more than three devices, please contact us for special setup and pricing information.

If someone tries to access your account on a fourth device, your account will be put into a temporary “time out.” This is to alert you and us that there may be an unauthorized user trying to log in.

While all access will be restored within a short period of time, we recommend you contact Technical Support if you experience problems getting locked out of your account or suspect someone is trying to use it without your permission.

If you would like to use SPDRE on more than three devices, please contact us for special setup and pricing information.

Contact us for special setup and pricing information.
Yes! PDR and PTP for large dents is the best-kept secret in the industry. The problem, until now, has been that there has been no standardized way of pricing this work. Not only are there already lots of technicians doing large dent work, but now that anybody can estimate for large dent work, a great many more technicians will learn the few additional skills necessary to fix large dents. It’s a simple “supply and demand” problem, and now that these dents can be easily estimated, the demand for large-dent PDR is sure to grow. The supply of qualified technicians, therefore, is sure to follow quickly.

Still have questions? Contact us or leave a comment below.

PDR Glossary

The following terms are used on our Web site, as well as throughout the autobody industry.

Aluminum
An optional data input field in the Sullivan PDR Estimator. Aluminum is a strong-but-lightweight metal used increasingly in the automotive industry for bolt-on panels, such as the hood and deck lid. Aluminum is more difficult to repair by PDR methods than is steel. Aluminum panels, therefore, trigger a difficulty increase in the repair price. The Sullivan PDR Estimator automatically assumes that the panel being estimated is not aluminum. Users should be careful, therefore, not to miss aluminum panels so that the estimate results will be adequate to pay for the needed repair.
Body Lines
An optional data input field in the Sullivan PDR Estimator. A body line is any feature in a body panel that has the effect of causing the eye to perceive a “line’. Body lines can be concave or convex, hard or soft. Body lines present an added difficulty factor in PDR and PTP repairs. The Sullivan PDR Estimator accounts for the number of body lines crossed by a dent. The Estimator defaults to a value of “0″ in this field, and will accept a value as high as 10.
Brace
See Over a Brace.
Doubled Panel
An optional data input field in the Sullivan PDR Estimator. A doubled panel is an exterior automotive panel that has another panel behind it in such close proximity that it is not possible to insert a PDR tool in between the two. Doubled panels are common at the tops of doors, in some roofs, and on some hoods, and constitute a difficulty factor, resulting in a higher price. The Sullivan PDR Estimator defaults to an answer of “no” on the question of whether a panel is doubled. Users should be careful not to miss this difficulty factor when it exists.
Creased
A particular feature in a dent or crown that is defined by a fold-like appearance, much like what is seen when a piece of paper is folded and then unfolded. The crease presents an added difficulty in repair, and triggers a difficulty increase in the repair price.
Crown
A raised area of damage, typically associated with an adjacent dent. Also called an “eyebrow”. The Sullivan PDR Estimator accounts for crowns by including them in the length and width measurements for each dent being estimated. In other words, if an indentation is 5 inches long, and has a 3-inch crown next to it, then the crown is included, and the total length is considered to be 8 inches.
Dent Depth
Refers to the depth of a dent, and is indicated by the choices: shallow, medium, and deep. Dent depth is something of a judgment call that comes with experience. A dent that can barely be seen would typically be categorized as “shallow”, while one that can be felt when the hand and fingers are run across it, would generally be considered “deep”. The Sullivan PDR Estimator’s “Dent Depth” field defaults to “normal”.
Dent Length
One of the required input fields for the Sullivan PDR Estimator. Dent Length is defined as the longest distance across a dent, whether that line be horizontal, vertical, or diagonal. The length should include not only the indentation, but also any raised areas, commonly called “eyebrows” or “crowns”. See also dent width.
Dent Width
One of the required input fields for the Sullivan PDR Estimator. Dent Width is defined as the shortest distance across a dent, whether that line be horizontal, vertical, or diagonal. The width should include not only the indentation, but also any raised areas, commonly called “eyebrows” or “crowns”. See also dent length.
Discount Repair
An optional input field on the Sullivan PDR Estimator. This function is included as a convenience for the occasion on which the person writing the estimate should want to offer a discount for any reason. Available values are in 5% increments, ranging from 0% to %100. Example: On a repair that is normally priced at $100, entering a “Discount Repair” value of 5% will lower the price to $95.
Edge
One of the optional input fields for the Sullivan PDR Estimator. “Edge” refers to the edge of a body panel. Dents that are within one inch (2.54 cm) of a panel’s edge are more difficult to repair than dents that are “in the open”. Thus, they trigger a cost increase. The Estimator assumes that a dent is not near any edges, so the user should be careful to enter “Yes” in this field if the difficulty factor is justified.
Expected Perfection – An optional field in the Sullivan PDR Estimator. In the event that a perfect repair is not expected to be possible, the user may notate the expected level of perfection in the appropriate field. This has the affect of altering the total estimate price accordingly. Example: On a dent that would normally cost $100 to repair, setting the Expected Perfection to a value of 95% would yield a total repair cost of $95.
Eyebrow
See Crown.
Over a Brace
An optional data input field in the Sullivan PDR Estimator. A brace is any supporting substructure over which a body panel is installed. Braces behind a damaged area often hinder the use of the most preferable PDR and PTP repair methods, making more difficult techniques necessary. The Sullivan PDR Estimator increases the price of a repair accordingly where bracing is present. The Estimator defaults to a value of “0″ in this field.
Override Price
An optional input field in the Sullivan PDR Estimator, by which a user may override the normal repair price by entering any value he or she likes. This field is included as a convenience for the rare case in which the normal repair price needs to be raised or lowered. Example: The estimate came to $100, but was manually changed to $145.00 because the vehicle was immovable and had to be repaired outside.
Paintless Dent Repair (PDR)
The general term for any of a number of techniques used to repair dents on automotive panels in such a way that the panel’s paint is preserved. Techniques may include massaging or “pushing” the dent from the rear of the panel by any of a number of metal hand tools or pneumatic tools, and “pulling” the dents out from the painted side of the panel by use of adhesives, “glue tabs”, and various pulling devices.
PDR
Acronym for Paintless Dent Repair
Poke
A small and relatively-pointed raised area on a panel. Pokes can be caused by a PDR or PTP technician pushing too hard with a sharp tool, by rocks hitting the backside of panels, or by a hood or deck lid being closed on top of some protruding object.
PTP
Acronym for Push to Paint.
Push to Paint™ (PTP)
A technique of repairing a damaged automotive panel to a point that it can be sanded, primed, and repainted. PTP is generally more cost-effective than convention repair, and is particularly useful when a damaged panel’s paint is already cracked, or would be expected to crack during the PDR process (because of the severe sharpness of the dent in question). PTP often employs the same techniques as PDR, but generally does not require as great a skill level.
Removal and Installation
Also called R&I. Refers to the process of removing and re-installing various automotive parts in order to facilitate a repair. For example, the headliner may need to be removed to PDR a roof panel, or a tail lamp may have to be removed to access a quarter panel. The Sullivan PDR Estimator does not price R&I, but it does allow an estimator to notate which R&I items will be necessary for the repair being estimated.

Still have questions? Contact us or leave a comment below.